Who This Covers
This policy applies to visitors to the Aqualume website and people who contact us about our aquarium equipment and aquascaping product lines. Aqualume operates from Room 202, No. 147, Chenjia Xincun, Yiting Town, Yiwu, Jinhua, Zhejiang, China. You can reach us at ryan.sourcing@outlook.com or +86 17513755236.
Our website is intended for business enquiries. It is not directed at children, and we do not knowingly seek information from them.
Information We Receive
Our enquiry forms ask only for E-mail, Subject, and Your Request. Submitting a form sends these details through our website server to our sales mailbox at sales@aqualumetech.com. The site does not store submitted messages in a separate enquiry database. Our email and hosting providers process the message to deliver it.
A message you send may also contain your name, company, telephone number, project details, attachments, and ordinary email metadata. Please share only information needed for your request. When the site is hosted, its provider may create routine technical access logs, such as IP address, browser type, pages requested, and access time; those logs depend on the hosting setup.
How We Use Information
We use your correspondence to answer questions, discuss product requirements, prepare or clarify quotations, and follow up on a potential business relationship. We may also keep necessary records of those discussions and address a request or dispute.
Where a law requires a legal basis, responding to a requested quotation may involve steps before a contract. General business correspondence and site security may rely on our legitimate interest in communicating with buyers and protecting the site, subject to your rights under applicable law. We do not use this website to make solely automated decisions about visitors.
Sharing and Location
Staff handling your enquiry and service providers needed for email or website hosting may have access to relevant information. We may disclose information when required by law or when needed to protect legal rights. We do not publish enquiry details on this website or sell them as a contact list.
Aqualume is based in China. Messages may be handled in China and in countries where the sender's and our email or hosting providers operate. For questions about a particular transfer or applicable safeguard, contact us before sending sensitive details.
Cookies and External Links
The current Aqualume site has no site-operated analytics or advertising cookies. We will update this notice if the published site adds tracking tools or features that store data in your browser. A hosting provider may maintain technical access logs independently of cookies.
Our articles may link to outside resources. Those websites may collect information under their own policies; review them before sharing information there.
Retention and Security
We keep enquiry emails while the conversation is active and for a reasonable period afterward when needed for business records, legal duties, or a potential dispute. The period depends on the nature of the enquiry and any resulting transaction. We delete or archive information when it is no longer needed for those purposes.
We take reasonable steps to limit access to correspondence. No email or internet transmission is completely secure, so avoid including confidential technical files or sensitive personal data until we agree on a suitable way to exchange them.
Your Choices and Contact
Depending on the law that applies to you, you may ask to access, correct, delete, or limit use of your personal information. You may also object to certain processing or raise a concern with a relevant data protection authority. Send requests to ryan.sourcing@outlook.com; we may need to verify your identity before acting.
You can also ask us to stop business follow-up emails. We will post changes to this policy here with an updated date. For context on product information, read our Disclaimer.